Loading
Adding product...

Frequently Asked Questions (FAQ)

Looking for an answer? Our FAQ section is the fastest way to get help. We answered our most common enquiries regarding our products, delivery and payment options, orders, refunds, and more.

ABOUT EVENGREENER

Are your products made in China?

Arrow

No. Evengreener is a part of a British manufacturing group. The vast majority of our products are made in our own factory in Yorkshire.

Why should I shop with you?

Arrow

We are the leaders in waste management containers in the UK and Canada with over 20 years’ experience in manufacturing. If you would like to know more about us, read our story.

OUR PRODUCTS

My item arrived damaged - what do I do?

Arrow

Please report any issues with your delivery as soon as you realise there is a problem. Contact us.

I need a new lid for my compost bin/water butt - what can I do?

Arrow

Available components can be found in the ‘Accessories’ sections of the website.

OUR COMPOSTERS

Do I need the Base Plate for the Compost Converter?

Arrow

The Converter Base Plate provides drainage and ventilation if you are sitting your compost bin on a hard surface. For best results, set up your compost bin on soil or grass but if you are unable to do this and only have concrete or patio, we would recommend purchasing the Base Plate as well.

How do I fit the Compost Converter to the Base Plate?

Arrow

The Base Plate fits both 220 and 330 litre models. Simply sit the compost bins on top of the Base Plate and start filling your bin!

What can I put in my compost bin?

Arrow

You need a good mix of waste to ensure the best possible results. This can be both garden and kitchen waste. Some examples are as follows but there are many more:

GARDEN WASTE
- Grass cuttings, hedge trimmings, leaves, most weeds, twigs, etc.
KITCHEN WASTE
– Fruit & vegetable peelings, cardboard, tea bags & coffee grounds, hair, rabbit/guinea pig straw/waste
DO NOT COMPOST
– Meat, fats, bones, dog or cat faeces, diseased plants, weeds that are in seed.

The door is missing from my compost bin - what do I do?

Arrow

Please report any issues with your delivery as soon as you realise there is a problem. Contact us.

WEBSITE ISSUES

I've had an error when placing an order what do I do?

Arrow

Please contact us to confirm if your order was successful or not. Contact us.

I placed my order but have not received a confirmation email.

Arrow

Please check your email spam folders and if you are unable to locate it there, please contact us to check that there are no issues with your order. Contact us.

I would like you to delete my account.

Arrow

No problem, send an email to us to request deleting your account. Contact us.

I want the BOGOHP offer on 2 different items is this possible?

Arrow

No, the BOHOHP offer only applies when purchasing 2 of the same item. Contact us.

PAYMENTS / INVOICES

I've placed an order, but money has not been taken from my account?

Arrow

Payment is taken when stock is in place and the order is passed to a carrier. Please feel free to contact us. if you would like an update or are concerned that there is an issue.

How do I get a VAT invoice for my order?

Arrow

We can provide a VAT receipt if required, so please contact us to request this. contact us.

What payment methods do you accept?

Arrow

We accept payments via debit and credit cards, including Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard, and Maestro. All payments are secured by Sage Pay.

OTHER

I have more questions. Can I talk to someone?

Arrow

You can reach out to our customer care team via chat. We are here for you during business days between Monday - Friday from 9am - 4:30pm. Alternatively, visit our contact us page if you need to contact us via email or telephone.


Do you have any questions we haven’t answered? Drop us a message via our live chat or email and we’ll get back to you as soon as possible!

WATER BUTTS

How do I fit the tap on my water butt?

Arrow

Depending on the style of water butt, it may have a threaded fitting or require a nut to secure the tap. The threaded models will arrive with the tap hole protected by a screw-in bung which should be removed with a large flat-headed screwdriver or spanner before installing the tap.

I have not received the tap with my water butt.

Arrow

Your tap should be inside the water butt when it arrives. The Harcostar range should have the tap secured to the underside of the lid. Other models should have the tap inside the water butt with other parts. If you cannot locate your tap, please report this as soon as you discover it is missing. Contact us.

My water butt has been delivered but there is only one package - where is the stand?

Arrow

The stands are usually delivered inside the water butt. Please check there but if you are unable to locate it, please report this as soon as possible. Contact us.

Do I have to empty my water butt in winter?

Arrow

It is a good idea to drain your water butt during sustained cold, frosty periods to ensure that no damage is caused by expanding ice inside the barrel.

Can I fit the water butt myself or do I have to hire someone to fit this?

Arrow

A plumber is not required to install the water butts but some light DIY skills and tools may be required. If you would like us to send fitting information before you purchase, please get in touch and we will email them to you. Contact us.

Do you fit the water butts?

Arrow

We do not offer a fitting service.

Can I put the downpipe straight into the water butt rather than using the diverter kit provided?

Arrow

Yes, each water butt lid has a template to cut out a section where the downpipe can be inserted directly into the water butt.

My water butt is not filling up / My water butt is overflowing.

Arrow

If newly installed, refer to the fitting instructions as the fittings need to be set-up exactly to the correct height, and on a flat surface. If it has worked previously and then stops filling after a period of time, check the pipes for debris.

ORDERS

How do I cancel my order?

Arrow

You can cancel your order any time up to the point it is dispatched. Please get in touch as soon as you can to avoid any return charges. Check our delivery & returns policy for more details. Contact us.

Can I swap out a Diverter Kit for a Link Kit in the water butt kit I want to purchase?

Arrow

No, the water butt kits are packed in advance so we are unable to switch components.

I want to swap my compost bin from black to green can I do that?

Arrow

If your order is yet to be dispatched, we can amend this for you. If your order has already been dispatched or you have received it, we can arrange a collection and place a new order for the different item. Please note that collection charges may apply.

DELIVERY / COLLECTIONS

Can I collect my order from you?

Arrow

We are not currently able to make collection an option.

How do I get an item/order collected if it is not suitable for me?

Arrow

You can cancel your order for any reason before delivery or within 14 days after delivery. The goods must be unused and in their original packaging. You can return for a full refund or if you require us to collect, a collection fee may apply. Contact us. Or read our delivery page for more details.

Do I need to be in at the time of delivery?

Arrow

Most items can be left on your property if safe to do so. You are not required to be at home when they are delivered.

How long will it take for my order to be delivered?

Arrow

We deliver seven days a week, and your delivery should be with you 3-14 days after placing your order. This depends on the size of your order. Big, bulky items (like large composters, water butts, wheelie bins) will take the longest.

For more information, please visit our delivery page.

What is the delivery cost?

Arrow

Please check our delivery page for more details.

Can I get the items delivered to my allotment?

Arrow

No, we are only able to deliver to residential and business addresses.

My order has been over 28 days what do I do?

Arrow

There may be an issue with your delivery – please contact us and we will investigate for you. Contact us

My tracking link does not work.

Arrow

There may be an issue with your delivery – please contact us and we will investigate for you. Contact us

Loading
Loading